FAQs

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 3–9 business days. Express options may be available at checkout depending on your location.

Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs vary by destination and will be calculated at checkout.

Can I track my order?
Absolutely. Once your order has been dispatched, you'll receive a confirmation email with a tracking link.

Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible at info@novavibefashion.com and we'll do our best to help.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.

How do I start a return?
Email us at info@novavibefashion.com with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Products

How do I find the right size?
Each product page includes a size guide. If you're between sizes, we recommend sizing up for a more relaxed fit.

Are your products authentic?
Yes. All Nova Vibe Fashion products are carefully sourced and quality-checked before being listed in our store.

Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment options available at checkout including Shop Pay.

Is my payment information secure?
Yes. Our store uses SSL encryption and all payments are processed through Shopify's secure payment system.